WANT TO MAKE A CHANGE OR RETURN?

If you wish to make a change or return, please note that it is necessary to contact us at least 32 hours before the activity.

To process your request, we will need you to provide us with some purchase details and the reason for the cancellation so that we can also evaluate your buying experience.

Remember to do so before 30 days have passed since you received the order. Write us an email at info@elpatrontour.com with your request, indicating your name and order number (starts with “#”), and we will reply within 24 to 48 business hours.

REFUND

We issue refunds in the same form of payment you used when placing your order. Once we receive and review the return, we will proceed with the refund. At that time, we will send you a confirmation email. The refund will be processed within a maximum of 10 days.

RETURNS OR CANCELLATIONS

Customers can also request a return/cancellation due to Fraudulent or unauthorized purchase, the value charged on the customer’s invoice differs from the value displayed on the website, and Duplicate value charged on the customer’s invoice (5 business days after the charge notification).

User

USE OF THE PORTAL

Accessing and/or using this portal attributes the status of USER to you, who accepts, from said access and/or use, the General Conditions of Use reflected here. These Conditions will apply regardless of the General Contracting Conditions that may be mandatory.

The website https://elpatrontour.com/en provides access to a multitude of information, services, programs, or data (hereinafter, “the content”) on the Internet belonging to EL PATRON TOURS PUNTA CANA or its licensors to which the USER may have access. The USER is responsible for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or content.

In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which they will be responsible, committing to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services that EL PATRON TOURS PUNTA CANA offers through its portal and with an enunciative but not limitative character, not to use them for:

• of the portal and even
• print them, copy them, and store them on the hard drive of your computer or on any other physical medium incurring in illegal, illegal, or contrary to good faith and public order activities
• spread content or propaganda of a racist, xenophobic, pornographic-illegal nature, terrorism apology, or attacking human rights
• cause damages to the physical and logical systems of EL PATRON TOURS PUNTA CANA, its suppliers, or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damages;
• attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. EL PATRON TOURS PUNTA CANA reserves the right to withdraw all those comments and contributions that violate the respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, public order, or security or that, in its opinion, are not suitable for publication. In any case, EL PATRON TOURS PUNTA CANA will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.
• INTELLECTUAL AND INDUSTRIAL PROPERTY

All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including its method of making available, of all or part of the contents of this website, for commercial purposes, on any support and by any technical means, without the authorization of EL PATRON TOURS PUNTA CANA are expressly prohibited. The USER undertakes to respect the Intellectual and Industrial Property rights owned by EL PATRON TOURS PUNTA CANA. You may view the elements as long as they are solely and exclusively for your personal and private use. The USER must refrain from deleting, altering, evading, or manipulating any protection device or security system installed on the pages of EL PATRON TOURS PUNTA CANA.

• EXCLUSION OF WARRANTIES AND LIABILITY
• EL PATRON TOURS PUNTA CANA is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the content, lack of availability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having taken all the necessary technological measures to avoid it.
• MODIFICATIONS
• EL PATRON TOURS PUNTA CANA reserves the right to make without prior notice the modifications it deems appropriate on its portal, being able to change, delete, or add both the contents and services provided through it and the way in which they are presented or located on its portal.
• LINKS
• In the event that on the website https://elpatrontour.com/en links or hyperlinks to other Internet sites are provided, EL PATRON TOURS PUNTA CANA will not exercise any control over such sites and content. In no case will EL PATRON TOURS PUNTA CANA assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity, and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites.
• Similarly, the inclusion of these external connections will not imply any type of association, merger, or participation with the connected entities.
• RIGHT OF EXCLUSION

• EL PATRON TOURS PUNTA CANA reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or from a third party, to those users who fail to comply with these General Conditions of Use.
• GENERALITIES
• EL PATRON TOURS PUNTA CANA will pursue the breach of these conditions as well as any misuse of its portal by exercising all civil and criminal actions that may correspond to it by law.
• MODIFICATION OF THE PRESENT CONDITIONS AND DURATION
• EL PATRON TOURS PUNTA CANA may modify the conditions determined here at any time, being duly published as they appear here.
• The validity of the aforementioned conditions will be based on their exposure and will remain in force until they are modified by others duly published.
• APPLICABLE LEGISLATION AND JURISDICTION
• The relationship between EL PATRON TOURS PUNTA CANA and the USER will be governed by current regulations and any dispute will be submitted to the Courts and tribunals of the city previously indicated.